TRG Customer Solutions invites you to learn more about an exciting career opportunity.  We are fast-growing, hard-working, and focused on building the very best business in the industry.  We are currently interviewing for an Sales Supervisor.

Position Summary:

This position is responsible for supporting, coaching, developing and supervising a group of employees in a Business to Business Sales / Operations environment.

Principal Duties and Responsibilities:

·        Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

·        Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.

·        Monitor agents and coach them to improve daily / weekly / monthly sales commitments.

·        Monitor and take action on TKS, personnel and payroll issues.

·        Conduct performance appraisals as required.

·        Review TRG compliance documents as required.

·        Maintain current employee records on direct reports.

·        Review productivity statistics on a daily basis and provide constructive feedback.

·        Provide Subject Matter Expertise.

·        Ensure training needs of subordinates are met.

·        Successfully complete all client related training and continually update agents.

·        Resolve escalated customer issues.

·        Hold team meetings on a regular basis with direct reports.

·        Communicate all process and client changes to direct reports within specific timeliness

·        Promote the use of all center communication tools.

·        Administer Recognition and Rewards programs in accordance with organization’s guidelines.

Minimum Requirements:

·        Associate’s degree in related field or advanced vocational training with two to four years related experience; or High school diploma or equivalent with three or more years of related work experience.

·        Previous experience in a Call Center is required. 

·        Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.

·         Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.

·         Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.

·         Ability to coach, develop action plans which maximize performance and provide effective feedback for highly demanding sales goals.

·         Proven ability to analyze and improve work processes and policies.

·         Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.

·         Must have proficiency with various software applications programs including Microsoft Word, and Excel.

How to Apply

To apply, please send resumes to trgworld.com" href="mailto:applicant.pittsburghpatrgworld.com">applicant.pittsburghpatrgworld.com or call 412-645-6001.  TRG Customer Solutions is an EEO.